PatientsVoices™

PatientsVoices™

Improving the healthcare experiences that matter most to patients.

To optimize Medicare payments hospitals must continuously improve patient satisfaction.  Last year most local hospitals lost thousands of dollars in Medicare payments because they failed to improve their patients’ experience.  Hospitals typically rely on surveys to monitor the patient experience.  Surveys show how the hospital is currently performing but do little to diagnose the problems that are frustrating patients.

PatientsVoices™ solves this problem.  The company asks patients to verbally tell their stories about the healthcare experiences that matter to them.  The patient insight from these stories takes the guess work out of deciding how to improve the patient experience.  The company is developing software that quickly analyzes these patient stories to identify the problems that are negatively impacting patient satisfaction, clinical outcomes and financial results.

“The founder of PatientsVoices™ has a deep background in customer feedback analysis and is putting that experience to great use in the healthcare field,” said Jeff Shackelford, director, Digital Sandbox.  “With the increased emphasis on coupling Medicare reimbursement with improving the patient experience, the market for PatientsVoices™ services is exploding.”

PatientsVoices™ interview and analysis process was developed over a 15+ year period working with premier consumer product companies. The company’s unique approach quickly uncovers patient expectations and provides specific feedback on how to improve the experiences that matter most to patients.

Digital Sandbox funding will assist with the development of a HIPPA secure, IT infrastructure for processing, analyzing and reporting patient feedback.  Project results will enable PatientsVoices™ to deploy customized, client dashboards for reporting patient feedback and integrating the metrics that clients need to monitor the impact of performance improvement activity on the patient experience.

http://www.patientsvoices.net/